Do you ship internationally?
Yes, we offer free international shipping to most countries worldwide. Delivery times vary depending on your location.
You can read more on our Shipping Policy.
How to return my order?
We accept returns within 14 days of receiving your order.
To start a return, please contact our team through the Contact page or email us at contact@marencio.com with your order details. We’ll guide you through the process and provide the return instructions.
Once we receive your returned item, please allow 3–5 business days for processing. You’ll be notified by email as soon as your refund has been issued.
For more information, please refer to our Refund Policy.
Can I cancel or modify my order?
We understand that changes can happen. Once an order has been placed and is being prepared for shipment, we may not be able to modify or cancel it. Please contact us at contact@marencio.com, and our team will do their best to assist you.
How long will my order take to arrive?
We require between 2-4 working days on average to fulfil your order and transport it to our carrier's sort facility.
Shipping time varies by country or region. Specific delivery dates are not provided nor guaranteed. These are our estimates for your reference:
- United Kingdom: 4-7 Business days
- United States, Canada 6-10 Business days
- Europe 6-10 Business days
- Australia, New Zealand 6-10 Business days
- Other countries 7-14 Business days
Which size should I order?
Our clothing fits true to size. We recommend selecting your usual size. If you’re still uncertain, feel free to contact us for personalised sizing assistance.
How can I track my order?
Once your order has been dispatched, you’ll receive a confirmation email containing your tracking number and a direct link to follow your delivery.
Is my payment information secure?
To ensure your shopping experience is safe and secure, our store uses Secure Socket Layer (SSL) technology. This encrypts and protects the data you send over the internet. When SSL is enabled, you’ll see a small padlock icon in the address bar of your browser. You can click this icon to view details about our SSL certificate.
You’ll also notice that our website address begins with “https:” instead of “http:”, indicating that you are browsing in secure mode.
Customer service?
You can reach our team through the Contact page on our website or by emailing us at contact@marencio.com. We’ll get back to you as soon as possible.
Our customer service team is available Monday to Friday, from 9:00 AM to 6:00 PM (UK time).
We aim to respond to all inquiries within 24 to 48 hours during our customer service hours.
Get in touch
Need help with an order, or just have a question?
Reach us via email at contact@marencio.com